faq

Q: How can I cancel an item or order?
A: If your order status is still “Open,” you can request a cancellation through the “My Account” section under “My Orders.” Click “Cancellation request,” fill in the details, and submit. We’ll review your request and contact you via email or phone to confirm the next steps.

Q: What are the delivery time expectations?
A: We provide an estimated delivery date for all orders. If there’s a delay, we’ll contact you to discuss alternatives. Once your order ships, you’ll receive an email with the confirmed delivery date. For multiple products, you may get separate shipping emails. If your delivery is late, please contact us.

Q: What are the shipping costs?
A: All prices on our website include free shipping within Mainland UK. This covers transportation, packaging, and insurance for fast and reliable delivery.

Q: What delivery options do you offer?
A: Depending on the order size, we deliver via courier or our own vehicles to your UK address. Alternatively, you can collect your order from one of our used equipment centers.

Q: Can I have products delivered abroad?
A: Currently, we only ship products within the UK.

Q: What warranty applies to your products?
A: New products come with the manufacturer’s warranty, as detailed on the product pages. For used forklift trucks, we offer a special warranty based on the equipment’s classification. Check the product page for specific warranty details.

Q: How do I redeem my voucher?
A: Add your desired products to your cart, click the cart icon, and enter your voucher code in the “A voucher” field on the order overview page. Apply the code to your order.

Q: What payment options are available?
A: We accept:

  • Invoice

  • Credit Card

  • PayPal

If your credit card payment fails, ensure your billing address matches the card details and double-check the security code before resubmitting.

Q: Can private individuals shop on your online store?
A: Our online store is exclusively for UK-based businesses and tradespeople. Private individuals cannot make purchases.

Q: What happens after I click “Pay Order”?
A: You’ll receive an email confirmation with your order details immediately. A few days later, you’ll get a second email with the official order confirmation and estimated delivery date.

Q: How do I find what I’m looking for in the shop?
A: Use the top navigation bar to browse categories and apply filters. You can also sort products by relevance or price. If you know the product name, use the search function for quick results.